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At Hydriva, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy:
Orders are typically processed and shipped within 1-2 business days from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.
We offer several shipping options to accommodate your needs, including standard and express shipping. The availability of shipping methods may vary depending on your location and the items in your order.
Shipping rates are calculated based on the weight, dimensions, and destination of your order.
Delivery times vary depending on the shipping method selected and the destination of your order. After our 1-2 day processing window, orders take 12-18 business days to arrive depending on where you are in the world. Please note that unforeseen circumstances such as weather delays, customs clearance processes, or carrier issues may impact delivery times.
If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but after 2 hours after purchase we cannot guarantee changes as the order would have entered the processing process for shipping.
We aim to ship orders out as quickly as possible. Once your order enters processing, it's on its way to you in no time. You have a window of 2 hours from the time you place your order to request a cancelation. Just reach out to our friendly customer support team via live chat or email support@hydriva.com with your order number handy, and we'll take care of the rest.
If a parcel cannot be delivered due to courier issues (e.g. incorrect address, failed delivery attempts, or unclaimed packages), we are unfortunately unable to offer refunds. However, we will gladly send a replacement free of charge to ensure you still receive your order.